At Apamaq Ventures, we aim to provide quality products and reliable service. Please read our Refund & Return Policy carefully before making a purchase.
Delivery
All orders are processed after payment is confirmed.
Delivery is completed within 2–5 business days, depending on your location and logistics availability.
Eligibility for Returns
A return will only be accepted if the item:
- Is received exactly as delivered
- Is unopened and unused
- Is in its original packaging
- Shows no signs of damage, tampering, or alteration
Items that have been opened, used, or damaged after delivery are not eligible for return or refund.
Return Process
To request a return, you must contact us within a a day after delivery.
Returned items must be inspected and approved before any refund is processed.
Please note that items returned without prior approval may not be accepted.
Refunds
Once the returned item has been received and inspected, approved refunds will be processed within 10–30 business days.
Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be issued for:
- Opened or used items
- Items damaged due to customer handling
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately upon delivery so the issue can be reviewed and resolved promptly.
Contact
For questions regarding returns or refunds, please contact us using the details provided on our website.
Tel: +233 54 215 3175